Movements are immutable and can’t be edited or deleted.
Grant amounts must be positive, so you can’t offset a grant with a negative grant.
If a grant was issued for the wrong amount, void it and issue a new grant for the correct amount.
For example, if a grant of 100 USD was issued but should have been 80 USD:
- In the customer’s Credits tab, open the actions menu of the grant’s
funded movement in Transaction History and click Void.
- Confirm in the Void Grant dialog.
The unused remainder of the grant is forfeited and recorded as a
voided movement.
- Grant 80 USD of credits.
Keep the following in mind when you void a grant:
- Voiding is irreversible.
- Only active grants can be voided. You can’t void a grant that is pending, expired, or fully consumed.
- Credits already consumed by usage aren’t affected. Only the unused remainder is forfeited.
- Voiding doesn’t adjust invoices or payments. If the grant was funded by an invoice, the original invoiced amount may still be collected.
The full history, including the original movement and the void, remains visible in transaction history.
This preserves the complete audit trail.